Privacy Policy

Last Updated: October 26, 2026

This Privacy Policy describes how Thicket-saga collects, uses, and protects your personal information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information when you submit inquiry forms
• Email addresses for correspondence and service updates
• Property information relevant to solar installation assessments
• Technical data about your existing electrical systems when applicable
• Communication history related to consultations and installations

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries about solar energy systems and services
• Preparing customized system designs and cost estimates
• Scheduling site assessments and installation appointments
• Providing technical support and warranty service
• Sending relevant information about energy efficiency and system performance
• Improving our website functionality and user experience
• Complying with legal obligations and maintaining business records

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With certified installation partners when coordinating services outside our direct service area
• With equipment manufacturers for warranty registration and support purposes
• With professional advisors including legal counsel and accountants
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls limiting employee access to personal data, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Installation records and technical documentation are maintained for the duration of warranty coverage plus seven years for legal compliance purposes.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Withdraw consent for data processing where consent was the basis for collection
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, contact us at [email protected]. We will respond to verified requests within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site usage. You can control cookie preferences through your browser settings. For detailed information, see our Cookies Policy.

Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions or concerns about this Privacy Policy or our data practices, contact us at:

Thicket-saga Energy Solutions
47 Mitchell Street
Darwin, NT 0800
Australia
Email: [email protected]